Quality Assurance Lead - Pallet Services

As a Quality Assurance Lead, you will be the standard bearer for pallet and reusable asset quality at your site. You will inspect, audit, document, and coach so that every pooled pallet, Good Wood pallet, and reusable asset we return to the customer or pooler meets specification the first time. Your work directly protects our audit scores, our damage and rejection costs, and the trust we hold with Walmart and the pallet pooling companies.

This is a hands on working lead role on the sort floor and dock. You will spend most of your shift at the product, not at a desk.

Hourly Pay: Days: $20.00/hr.
Nights: $21.00/hr.

Shift(s): 1st Shift: Monday-Thursday 5:00am-3:30pm
2nd Shift: Monday-Thursday 3:30pm-2:00am
3rd Shift: Friday-Sunday 5:00am-5:30pm
4th Shift: Friday-Sunday 5:00pm-5:30am

Location:3965 Aero Place, Lakeland, FL 33811

• Perform and log daily spot audits of sorted product on every shift against customer and pooler specifications, including CHEP, PECO, iGPS, Walmart Good Wood, and reusable plastic crate (RPC) and corrugate reuse standards.
• Inspect and grade pallets for broken or missing boards and blocks, protruding nails, structural damage, and contamination, and pull non-conforming product before it is staged or shipped.
• Host and support announced and unannounced quality audits from Walmart and the poolers, and keep audit records, photos, and sign offs complete and current.
• Lead the root cause investigation on any failed audit, rejected load, or customer complaint, and draft the corrective action plan with the Site Manager within 48 hours of the failure.
• Maintain the site quality tracker and report audit pass rate, rejection rate, and damage ratio to site and regional leadership on the required cadence.
• Train new pallet sorters and leads on sort standards, and recertify any associate whose audit results fall below standard.
• Verify adherence to site SOPs on the sort floor and dock, including sort standards, staging, load quality, and removal of trash and unapproved items from loads, and coach associates in the moment.
• Support pest control program compliance and asset documentation requirements, including unapproved asset reporting.
• Communicate daily with the Shift Lead and Site Manager on quality trends, repeat offenders, and training needs.
• Step in as a working lead on the floor when quality or throughput requires it, and maintain a clean and safe work area.

• High school diploma or GED.
• One to three years of experience in quality, warehouse, logistics, or production. Pallet sort or pallet repair experience is strongly preferred.
• Working knowledge of pooled pallet specifications, or the ability to learn them quickly and apply them consistently.
• Accurate completion of audit forms and basic data entry and reporting in Excel or similar tools.
• Clear written and verbal communication, with the ability to coach peers and speak directly with customer and pooler representatives.
• Forklift certification, or the ability to obtain certification within the introductory period.
• Ability to work overtime, weekends, and alternate shifts when needed.
• Lean Six Sigma, ISO, or formal quality program exposure is a plus but not required.

• Competitive Pay, Holiday Pay, and Daily Pay – Access to your earned wages before payday!
• Referral Bonuses
• Long-Term Career Advancement
• Paid Time Off
• Medical, Dental, Vision, Basic Life, AD&D, and Short-Term & Long-Term Disability insurance for Eligible Full Time Employees
• 401(k) Retirement Plan
• Great Team Environment

Relogistics is part of the largest pallet management services company in North America! We provide end-to-end pallet solutions, from supply to retrieval, on-site services, reverse logistics, and packaging materials. We are truly Pallet Management Made Simple, our workforce is the heart and soul of our business, and we’re looking for our next Quality Assurance Lead to join our team!

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

• Will repetitively lift up to 75 pounds and adjust body position to bend, stoop, walk, turn, pivot, and stand for entire shifts of varying lengths.
• The noise level in the work environment usually requires hearing protection and always requires safety glasses.
• Safety shoes and safety glasses are mandatory due to the nature of the work.
• The ability to work in extreme conditions, including but not limited to the elements, heat, cold, and air particulate.

Relogistics is an equal opportunity employer.